Our Blog

santa

Chicane Connect is doing its best to make sure Father Christmas doesn’t find himself locked down in Lapland this year by pledging sponsorship to the residents of Bethesda Eventide Home as they ‘Search for Santa’. Staff and residents of the Ipswich based care home will be covering 1908 miles (the distance from Suffolk to Lapland) between them to complete their ‘journey’ by Christmas Eve. To support them...

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fraud

Chicane Connect launched a new service to protect their clients from the recent increase in telephone toll fraud. Toll fraud, which is also known phone hacking (or phreaking) is a huge risk, with an estimated 85% of business considered vulnerable.  Toll fraud involves breaking into an unsecured device and stealing the extension details, and reconfiguring the phone to allow calls to be diverted to an illegal...

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Covid

It’s hard to imagine a world without cloud technology.   Cloud based technology has enabled these businesses to continue to operate throughout the crisis by accelerating their digital strategies.  The shift has been huge, and it is the Cloud that has made collaboration and commerce more possible and accessible.   Customer Relationship Management (CRM) databases have been essential in sharing customer information across Cloud based systems – where a quick...

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system

As a small start-up, building customer relationships is critical and whatever the size of your new company, it is important to consider the communication needs of the business both now and in the future.  You will need a robust telephony service that will work for you, a growing team and most importantly, your new customers. And, let’s be really clear about this, having a poor quality, inflexible...

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mobile

With the new announcement that those who can work from home should work from home, a new mobile solution from Chicane Connect will dramatically reduce costs for many employers. So, what is it? Chicane Connect is now offering Sim only contracts for mobile phones. This means instead of an employer having to commit to numerous monthly contracts for work mobile phones, you can have it all under...

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phone

Desktop telephone calls are quickly joining pagers, faxes, and discs on the endangered communications list.  As younger generations resist the use of traditional phone calls and become phone phobic, we take a look at why sometimes, talking is the right way to communicate.   Ever received an email that you have agonised over?  Did the sender use capital letters – why are they shouting at me? Are...

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The Somerville Foundation is the only UK charity dedicated to supporting adults born with a heart condition. They provide a vital helpline to heart patients across the UK and a reliable, consistent and adaptable communications system is key for them to operate effectively.   When the foundation made the decision to leave their existing phone provider and move to Suffolk based Chicane Connect a trouble-free and efficient...

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work

The rise in remote working and flexible working will remain long after the pandemic has gone.  And so it should. We’re not a nation of babies that need constant mothering. We’re a nation of adults, entrepreneurs and knowledgeable experts.   However, for businesses to truly thrive in this new, positive and progressive regime, they need to be prepared with new working models, policies and technology.  Research has...

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VoIP

As life has adapted following lockdown to contain the COVID-19 pandemic, remote working has proven to be a viable option for the majority of workers (with even Twitter announcing that all employees can continue to work from home, forever).   Robert Kemp CEO and Managing Director of Chicane Connect explains how to leverage technology to thrive in the new normal. "The impact of Covid-19 is changing our lives,...

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