Featured People – Luke Milbourne, Technical Specialist

Featured People – Luke Milbourne, Technical Specialist

How long have you worked for Chicane?

Around 1 year.

What brought you into this industry?

I have always had a passion for Technology so it seemed like the logical thing to do!

What major changes have you seen in the industry during that time?

ISDN is no longer the default choice for phone systems, more and more companies are exploring the benefits and flexibility of Voice over IP telephony solutions.

What would you like to see happen in the industry in the future?

Improved customer service/care. With all the benefits that come with VoIP and hosted telephony, unfortunately it tends to be the customer service that lets a lot of suppliers down.

What is your favourite thing about your job?

Being able to work with a varied customer base, each with their own unique requirements. From helping customers with day to day configuration changes to planning, implementing and deploying new solutions…. every day is different, everyday you learn something new.

What is your top goal for Chicane for the coming year?

Continue to expand our range of telephony solutions concentrating on our hosted platform.

What is the greatest piece of advice that anyone gave you?

Remain positive, do it right, do it once.


You can contact Tom for more information about our products and services by calling 01473 358222 or emailing sales@chicaneconnect.co.uk