Top 5 benefits of VoIP for a small business

Top 5 benefits of VoIP for a small business


VoIP – Not just for large Businesses….

Businesses everywhere are abandoning their ‘traditional’ phones for a VoIP (Voice over Internet Protocol) system at an incredible rate. In the UK alone, there are more than 3 million VoIP subscribers. This number continues to increase by 21 % year on year, with that number showing no signs of slowing in the years to come.
Switching to VoIP offers many benefits over traditional analogue/ISDN phone systems, and they aren’t just beneficial for large organisations.

Here are our top 5 benefits of VoIP for a small business:

1) Cost effective solution
One of the biggest benefits of VoIP is its cost savings potential. You don’t need to buy expensive hardware up front as companies like us include the handsets within our monthly subscription. You can wave goodbye to high call charges, both UK and internationally, as the rates for VoIP calls are far more competitive than traditional analogue or ISDN calls. In addition to this, you can save money on expensive (sometimes multiple) analogue and ISDN line rentals by utilising your Internet connectivity for your calls instead.

2) Abundant and useful Features
In addition to making and receiving calls over the Internet, many VoIP providers also offer other useful features such as Voicemail to email, call recording, music on hold, fax to email, conference calling and sharing data via video. These features add further value to an already cost effective solution.

3) Greater professionalism for Small Businesses and Sole Traders
If you are a small business or a sole trader, VoIP is a great way to add professionalism to the way that your business is presented. Features such as a professional welcome greeting with department selection options (IVR), ring groups, call forwarding and voicemail to email streamline inbound enquires, give the impression that you are a larger organisation than you currently are and allow you to deal with incoming calls and messages efficiently and professionally.

4) Easy to install and troubleshoot
You don’t need to be a tech genius to get started with VoIP, as installing and using it requires very little technical know-how. In fact, it’s even easier than a traditional phone system as there is no fiddly box on the wall to deal with. Quality VoIP providers will pre-configure your handsets before they send them out to you, meaning all you have to do is plug them into a broadband connection or directly into your office network and you are ready to go. Help and support is available via an easy to use online portal, or only a quick phone call away should you need it.

5) Future and disaster proof
With BT switching off the ISDN network in 2025, VoIP offers a long term solution to any business’s telephony requirements, as all that is needed is Internet connectivity and a VoIP handset. Furthermore, a VoIP system can easily grow as your business does, adding users/handsets without the cost and hassle of installing additional telephone lines each time to accommodate them. The system can even incorporate home/remote workers or warehouses/branch offices.
Because VoIP uses your Internet connection for call traffic and is hosted off site in the Cloud, should you need to relocate for any reason (a planned business expansion or an unexpected emergency such as flood) your phones can be picked up and plugged into the Internet connection at another site to get you up and running again quickly without the need to change your number or ‘move’ a cumbersome system.


It’s easy to see why many businesses, large and small are making the transition from a traditional analogue / ISDN phone system to VoIP. It increases flexibility, versatility and professionalism and is great value for money, giving business owners the freedom to focus on developing their business without having to worry about efficient methods of communication.


For more information about how VoIP can help your business call us on 01473353636.